rV
rakhee V
1 reviews | Active since Feb 2014
01 Dec 2015, 09:20
debiting my account
I've cancelled my account and I'm still been debited I call in October 1 2015 to cancel my contract and to go on prepaid I only use this sim card when I need it if not it's off and I haven't used it since. I called this morning it took 30 mins before someone to answer and I was told to call back after I get the sms that its cancelled to go to the billing department I don't have time to do that .
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MTN South Africa's replyOfficial
02 Dec 2015, 09:35Hello rakhee.vincent,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm that we've just migrated the number over to prepaid and it will be fully active on prepaid within 2-24 hours. We've also now requested our Billing Department to credit the invoices for October & November 2015 (REQ:***).
Once the necessary credit has been allocated to the account can we then request our Banking Department to refund it to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm that we've just migrated the number over to prepaid and it will be fully active on prepaid within 2-24 hours. We've also now requested our Billing Department to credit the invoices for October & November 2015 (REQ:***).
Once the necessary credit has been allocated to the account can we then request our Banking Department to refund it to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply02 Dec 2015, 09:35
Official
Hello rakhee.vincent,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm that we've just migrated the number over to prepaid and it will be fully active on prepaid within 2-24 hours. We've also now requested our Billing Department to credit the invoices for October & November 2015 (REQ:***).
Once the necessary credit has been allocated to the account can we then request our Banking Department to refund it to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm that we've just migrated the number over to prepaid and it will be fully active on prepaid within 2-24 hours. We've also now requested our Billing Department to credit the invoices for October & November 2015 (REQ:***).
Once the necessary credit has been allocated to the account can we then request our Banking Department to refund it to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***