GH
George H
1 reviews | Active since Feb 2016
15 Feb 2016, 08:38
Debiting Amount I ddnt Agree to
Good Day<br> <br> I upgraded my Contract at the end of October. I agreed to an amount or R619.00 for the apple iphone 6S 128GB.<br> For the last three months MTN has been debited an amount of R749.00. i only made money available for 619. Subsequently the debit order did not go through. I went to MTN in Carlton Centre. The lady there was very helpful and she said it says on the system i should pay R619. She cannot see why they debiting my account for that amount. I then paid that amount at the branch. This morning my phone has been suspended by MTN, for not paying an amount i did not agree to.<br> <br>
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MTN South Africa's replyOfficial
16 Feb 2016, 15:30Hello George.Hoorneit,
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that on the invoice for November 2015 and December 2015 the discounts has not been added on the account.
We have passed the credit for the 2 months discounts not received, this will reflect in 3 working days.
The line is active and no barring on the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that on the invoice for November 2015 and December 2015 the discounts has not been added on the account.
We have passed the credit for the 2 months discounts not received, this will reflect in 3 working days.
The line is active and no barring on the account.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply16 Feb 2016, 15:30
Official
Hello George.Hoorneit,
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that on the invoice for November 2015 and December 2015 the discounts has not been added on the account.
We have passed the credit for the 2 months discounts not received, this will reflect in 3 working days.
The line is active and no barring on the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that on the invoice for November 2015 and December 2015 the discounts has not been added on the account.
We have passed the credit for the 2 months discounts not received, this will reflect in 3 working days.
The line is active and no barring on the account.
Kind Regards,
Alice van der Merwe
***