Debiting account after the contract was cancelled.

<p>I am sick and tired of Mtn's inability to deal with simple requests. They are a bunch of ****** as well.</p> <p> </p> <p>Mtn reference number ********** 0.</p> <p>On 23/03/2017 I spoke to a Tumelo from Mtn to give notice for my contract to not be renewed and he advised me that i don't have to call a month in advance but to call on the day my cellphone contract expires to convert my contract to pay as you go. On the 24th April i tried calling their retentions deparment to have my cellphone contract cancelled but it was such a mission to speak to an agent.</p> <p> </p> <p>When i eventually got through to them I requested that my contract be cancelled as I am unemployed and cannot afford to renew my contract. I also requested that my account be converted to pay as you go. I even sent them an e-mail to that effect.</p> <p>It is now two months dow the line and they are still debiting my FNB cheque account, 31st May 2017 R369.00 and 30th June 2017 R380.00. I communicated with them on the 1st and 2nd June to ascertain why my account is still being debited but have to date not received a reply.</p> <p> </p> <p>They have my account details. I want my money refunded, plus the unpaid fee of R100.00 debited to my cheque account on 31/05/2017, and the assurance that no further debits will go off. As i said I am unemployed. </p>