Debiting account after contract cancelled

Hi I had a query late last year on cancellation of a contract.<br> <br> A call centre agent by the name of Alice van der merwe ( [Email Removed] contacted me and explained I could only cancel In January.<br> <br> I was happy to receive the feedback and In January 2016 confirmed that the contract would be cancelled. Alice confirmed this to me and I have this on record via e-mail.<br> <br> I checked my account yesterday and MTN SP is still debiting my account which is absolutely unacceptable. I have not given authorisation for this as the contract is cancelled. This is basically \theft\" from my bank account.<br> <br> Is this how MTN does business??<br> <br> I would like an explanation immediately. I will be instructing my bank to reverse the debit order today.<br> <br> I contacted Alice yesterday but have not received a response.<br> <br> If this is not sorted out I will escalate it further, and if so get my lawyer involved as I find this totally unacceptable.<br> <br> The amount is R280.70 which is not large, but to me this is a principle issue and ethical issue on MTN's behalf. <br> <br> I expect a response soonest.<br> <br> Nick<br> <br> <br> "