NS
Nthateng S
1 reviews | Active since Aug 2012
12 Jan 2016, 10:42
Debiting account after contract cancellation
I moved from contract to prepaid but my account is still being debited.<br> Please rectify this with immediate effect.
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MTN South Africa's replyOfficial
12 Jan 2016, 16:18Hello Starwars,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the amount we tried to debit on the 31 December 2015 was for the invoice that finalised on the 20 November 2015 as we were billing you a month behind. Your contract was cancelled on the 24 November 2015.
Please be advised that with the debit order returned unpaid you will need to pay an additional Returned Debit order admin fee of R11.40 plus the amount that was supposed to be debited in December.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the amount we tried to debit on the 31 December 2015 was for the invoice that finalised on the 20 November 2015 as we were billing you a month behind. Your contract was cancelled on the 24 November 2015.
Please be advised that with the debit order returned unpaid you will need to pay an additional Returned Debit order admin fee of R11.40 plus the amount that was supposed to be debited in December.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply12 Jan 2016, 16:18
Official
Hello Starwars,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the amount we tried to debit on the 31 December 2015 was for the invoice that finalised on the 20 November 2015 as we were billing you a month behind. Your contract was cancelled on the 24 November 2015.
Please be advised that with the debit order returned unpaid you will need to pay an additional Returned Debit order admin fee of R11.40 plus the amount that was supposed to be debited in December.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the amount we tried to debit on the 31 December 2015 was for the invoice that finalised on the 20 November 2015 as we were billing you a month behind. Your contract was cancelled on the 24 November 2015.
Please be advised that with the debit order returned unpaid you will need to pay an additional Returned Debit order admin fee of R11.40 plus the amount that was supposed to be debited in December.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,