1 reviews | Active since Jul 2016
Debited without consent
<p>I took a contract out with mtn about 2 years ago for a laptop and have completed paying the installments. However today i have been debited yet i do not have a contract anymore with them??? Why on earth are they still debitting me? This is absolutely pathetic and ********. They do not have the write to debit me without my consent and for no reason. I want the charges reversed asap and to be compensated for banking charges as this is ridiculous. </p>
Good Day Chanel Hamiel
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck. Please be advised that as per our records your contract has not been cancelled. Kindly contact our customer care help desk on 808 from your contract line to request for cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Good Day Chanel Hamiel
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck. Please be advised that as per our records your contract has not been cancelled. Kindly contact our customer care help desk on 808 from your contract line to request for cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,