Debited twice
<p>Your service is really shocking.</p> <p>I changed banks at the end of January. You debited both my old and my new accounts without notifying me.</p> <p>I only realised this now when I saw the statement.</p> <p>You had absolutely no right to take money from my account.</p> <p> You really should consider investing money in training your staff on the systems as well as customer care.</p> <p>Account number : AO674054</p> <p> </p> <p> </p>
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MTN South Africa's replyOfficial
14 Mar 2017, 23:09Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we have evaluated your account and picked up that your account was double debited on the 31st jan and 1st feb however should we reverse the debit order now the account will be in arrears for February and march.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply14 Mar 2017, 23:09
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we have evaluated your account and picked up that your account was double debited on the 31st jan and 1st feb however should we reverse the debit order now the account will be in arrears for February and march.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
warm regards
mike
REQ:***
Best regards,