GM
Gary M

1 reviews | Active since Sept 2015

01 Sept 2015, 08:27

Debited R749.00 last month R832.00. no contract

My contract had come to an end June 2015, last month you guys still debited R700.00 odd rands of my account and this month you debit R832.00!<br> <br> How is this possible when you guys contacted me to let me know my contract is paid up. This is the 5th time I have an issue with you guys and after being talked into staying with you guys after you promise to fix everything but nothing ever comes of it.<br> <br> Your call centre is also impossible to get through to or to get an answer out of! How do you expect us to get anything like this sorted out?<br> <br> I want Management to call me as your customer care consultants clearly do not have the expertise to handle this situation. I just got off the line with headoffice spoke to a team leader named Jason *** and he tells me there is no record since December 2014 as the agent did not capture the info. Also found out from Jason that my old contract is still active LOL that I have no statements for? ***!<br> <br> I want my money refunded and my airtime/ data contract of R200.00 a month cancelled with immediate affect(which still hasn't been debited) or I will hand this issue over to my attorneys.<br> <br> I demand an answer today!!!!<br> <br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply01 Sept 2015, 10:03
Official
Hello GaryMajiet,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please bear with us as the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***