NC
Nasreen C
1 reviews | Active since Sept 2015
18 Sept 2015, 22:28
Debited my account with a ridiculous amount
I went into the Sandton MTN as as they were charging me incorrectly. The lady confirmed that she added a limit on my account and I will never be charged that amount again. Which they did charge again.I then went into MTN the Glen and the lady confirmed that it was a problem on their side buy they will not be able to refund me. Is this not robbing your customers. They have been taking money without my permission which us *****. She logged a complaint to their head office. It's two weeks and no one has contacted me. I want my money reimbursed.
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MTN South Africa's replyOfficial
21 Sept 2015, 11:34Hello Riaz 2,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the usage limit has been set up 18-4-2015. The account has been credited for the August invoice R752.27. The September invoice will be credited for R513.45. Please allow +-10 working days for this to be finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the usage limit has been set up 18-4-2015. The account has been credited for the August invoice R752.27. The September invoice will be credited for R513.45. Please allow +-10 working days for this to be finalized.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply21 Sept 2015, 11:34
Official
Hello Riaz 2,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the usage limit has been set up 18-4-2015. The account has been credited for the August invoice R752.27. The September invoice will be credited for R513.45. Please allow +-10 working days for this to be finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the usage limit has been set up 18-4-2015. The account has been credited for the August invoice R752.27. The September invoice will be credited for R513.45. Please allow +-10 working days for this to be finalized.
Kind Regards,
Alice van der Merwe
***