SM
Siphiwe M

1 reviews | Active since Oct 2015

28 Oct 2015, 09:10

Debited my Account After I Cancelled It

First I emailed mtn telling then that I want to change my debit order date from End of the month to the 15th of every month, because my pay date changed to the 15th of every month. I did that with all other debit orders in my name and I didn't have any problems except of cause for MTN who failed to debit their money on the agreed date. I then had to follow up with them as to why they have taken their money yet, which they told me my next debit order will be on 15th of October and explained my account is current. Then came 15 October, MTN didn't debit their money as promised. 8 days later I then emailed then again asking why they didn't take their money as promised 2 days later a Sifiso Maoka told me they tried to debit but the debit order did not go through which doesn't make sense cause I had just got paid on the 15th, and even if it wasn't there it would have gone through and reflected a negative in my account. I then cancelled the debit order and got a confirmation email that my payment method has been changed I then asked for MTN's banking details and paid the account myself. Suprising enough a day later I get an notification that MTN debited. Why? After I just paid you!

0
Replies (1)
MTN South Africa
MTN South Africa's reply31 Oct 2015, 07:19
Official
Hello Prince MoAfrika ,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly be advised that we didn't debit any money from your account , the debit order was sent on 15-10-2015 but was returned and you paid on the 28-10-2015.

Regards
Nompumelelo
REQ:***