RP
Riona P
1 reviews | Active since Aug 2017
28 Nov 2018, 09:51
Debited Money After Contract Was Cancelled
Good day, We cancelled our contract a few weeks ago, ********** with reference number 273 686 384. We were assured that we would not be debited again, BUT yesterday MTN debited us. We called again, with reference number, 274 149 503 and they told us the number is on prepaid now, so please advise as to why you are *****ing our money? Contact Neil Hill urgently to arrange a refund on ********** / ********** Regards Riona Parker-Hill
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Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
29 Nov 2018, 09:32Good day Riona
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply29 Nov 2018, 09:32
Official
Good day Riona
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
RP
Riona P's updateReviewer Update
29 Nov 2018, 09:43Dear Ayanda,
Thank you for your reply, this matter must be treated as urgent, as we need our refund in order for our other debit orders to go through without hassles. We will not be held liable for RD's because MTN debited us.
Regards
Riona
RP
Riona P's update29 Nov 2018, 09:43
Reviewer Update
Dear Ayanda,
Thank you for your reply, this matter must be treated as urgent, as we need our refund in order for our other debit orders to go through without hassles. We will not be held liable for RD's because MTN debited us.
Regards
Riona
MTN South Africa's replyOfficial
29 Nov 2018, 10:28Good day
Thank you for your post.
Kindly note that our systems show that you made contact with us on 12/11/2018 for a migration request from contract to prepaid. Your Bill run date was 11/11/2018 and payment for that bill was 26/11/2018. Please note that this was your final payment and your number has been successfully migrated to Prepaid.
We would like to assure you that it is certainly not our intention to dissatisfy our customer and we are actively working to improve our service levels. Please do not hesitate to ask should you need assistance with anything else in future.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team.
Thank you for your post.
Kindly note that our systems show that you made contact with us on 12/11/2018 for a migration request from contract to prepaid. Your Bill run date was 11/11/2018 and payment for that bill was 26/11/2018. Please note that this was your final payment and your number has been successfully migrated to Prepaid.
We would like to assure you that it is certainly not our intention to dissatisfy our customer and we are actively working to improve our service levels. Please do not hesitate to ask should you need assistance with anything else in future.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team.
MTN South Africa's reply29 Nov 2018, 10:28
Official
Good day
Thank you for your post.
Kindly note that our systems show that you made contact with us on 12/11/2018 for a migration request from contract to prepaid. Your Bill run date was 11/11/2018 and payment for that bill was 26/11/2018. Please note that this was your final payment and your number has been successfully migrated to Prepaid.
We would like to assure you that it is certainly not our intention to dissatisfy our customer and we are actively working to improve our service levels. Please do not hesitate to ask should you need assistance with anything else in future.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team.
Thank you for your post.
Kindly note that our systems show that you made contact with us on 12/11/2018 for a migration request from contract to prepaid. Your Bill run date was 11/11/2018 and payment for that bill was 26/11/2018. Please note that this was your final payment and your number has been successfully migrated to Prepaid.
We would like to assure you that it is certainly not our intention to dissatisfy our customer and we are actively working to improve our service levels. Please do not hesitate to ask should you need assistance with anything else in future.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team.
RP
Riona P's updateReviewer Update
29 Nov 2018, 11:28We were told that our account would be cancelled immediately.
And therefore we would not be debited.
Kindly advise as to why we are now paying for a prepaid sim card for the month of December as we pay prorate for the contract?
We would like a full refund please
Kindly advise asap.
Regards
Riona
RP
Riona P's update29 Nov 2018, 11:28
Reviewer Update
We were told that our account would be cancelled immediately.
And therefore we would not be debited.
Kindly advise as to why we are now paying for a prepaid sim card for the month of December as we pay prorate for the contract?
We would like a full refund please
Kindly advise asap.
Regards
Riona