Debited and didn't get my Data

Good day,

On the 29 August I bought whatsapp data unlimited for 7 days through MTN App, I was debited as I used my Banking app. The data wa snot allocated and I called MTN and they logged ticket number for me: INC*** and I didn't get any help.

Why would MTN debit my account and not allocate me with the Data?

I called and spoke to Thembelihle who said there's nothing they can do, my money is gone just like that 😭