CM
Criton M
1 reviews | Active since Jan 2016
22 Jan 2016, 06:37
debited again from my account
R120 was debited from my bank account again on the 20/01/2016 with the same reference MTN Eazy recharge, I don't know what is happening because now I am forced to close my bank account because I cannot keep money in my bank account, each time there is money it gets debited without my concern and my debit orders are returning unpaid and MTN say they don't see anything. please take this serious now total of R540 is debited from my bank account without any explanation from MTN. so please investigate it because if is not MTN that means someone is *****ing money from people using MTN as reference and it affects MTN reputation.
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Replies (1)MTN South Africa's replyOfficial
22 Jan 2016, 08:53Hello Muridili,
We are truly sorry for any inconvenience caused.
Kindly can we request that you obtain bank stamped statements reflecting these charges in order for us to log a request with our ***** Department. They will investigate the charges and see which number is being recharged using your banking details.
Please also include a certified ID book copy and affidavit from the SAPS confirming that you've never made use of the service. Please then fax these documents to fax number *** and mark it attention Tim.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
Kindly can we request that you obtain bank stamped statements reflecting these charges in order for us to log a request with our ***** Department. They will investigate the charges and see which number is being recharged using your banking details.
Please also include a certified ID book copy and affidavit from the SAPS confirming that you've never made use of the service. Please then fax these documents to fax number *** and mark it attention Tim.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply22 Jan 2016, 08:53
Official
Hello Muridili,
We are truly sorry for any inconvenience caused.
Kindly can we request that you obtain bank stamped statements reflecting these charges in order for us to log a request with our ***** Department. They will investigate the charges and see which number is being recharged using your banking details.
Please also include a certified ID book copy and affidavit from the SAPS confirming that you've never made use of the service. Please then fax these documents to fax number *** and mark it attention Tim.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
Kindly can we request that you obtain bank stamped statements reflecting these charges in order for us to log a request with our ***** Department. They will investigate the charges and see which number is being recharged using your banking details.
Please also include a certified ID book copy and affidavit from the SAPS confirming that you've never made use of the service. Please then fax these documents to fax number *** and mark it attention Tim.
Regards
Tim
MTN Complaints Management Team: REQ:***
