1 reviews | Active since Jun 2014
DEBIT US 15 TIMES MORE THEN THEY ARE SUPPOSE TO!!
MTN DEBITED R5222.75 FROM OUR ACCOUNT AND WHEN YOU PHONE THEM NO ONE ANSWERS, THEY SAY SOMETHING IS WRONG - MEANTIME THEY ARE STRIKING!!!! I WONT LEAVE THIS HERE!!! WHY DEBIT ME 15TIMES MORE THAN WHAT YOU SUPPOSE TO DEBIT ME? OUR CONTRACT IS R400 THEY DEBIT R5222.75? WHAT BULLS*#^T IS THIS? YOU GUYS BETTER SORT THIS OUT ASAP! I WILL ALSO TAKE THIS FURTHER IF THIS IS NOT SORTED OUT. THE NEXT PLACE I AM GOING IS THE CONSUMERS ACT! WHY WOULD YOU DO SOMETHING LIKE THAT? THEN THEY SAY ON THE DEBIT IT IS FOR AN BUSSINES CONTRACT??? WE DONT EVEN HAVE A BUSINESS CONTRACT?!?!?!?!?!?!?!?! WE ALSO WENT TO MTN 4 TIMES TO CHANGE DEBIT ORDER DATE! EVERY TIME THEY SAY IT IS CHANGED AND THEN EVERY TIME IT GETS DEBIT ON THE WRONG DAY! NOW THEY DONT EVEN DEBIT US ON THE DAY THEY USED TO OR THE NEW DATE WE CHANGED IT TO?????
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
On your latest bill there is an amount of R3508.56 charged towards internet connection. I have sent a request to the Billing department for the bill to be validated and they will revert with feedback.
Please take note that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
On your latest bill there is an amount of R3508.56 charged towards internet connection. I have sent a request to the Billing department for the bill to be validated and they will revert with feedback.
Please take note that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***