Debit orders is deducted monthly but we don_A|_t get

We have a Samsung Galaxy S4, number *** on contract with MTN.<br> <br> We normally get on the 27th of each month R200 airtime, 150mb data, 25 SMS'es and a sms bundle of 200 sms'es. During November 2014 we did have an credit of more than R600 airtime, more than 100mb data and more than 100 SMS'es. On the 14th of November this all mysteriously disappeared.<br> <br> Numerous trips to MTN shop and speaking to *********** and unhelpful consultants resulted just to more frustration. <br> <br> On the 27th of November the monthly airtime, data and sms'es was loaded but yet again it disappeared 2 days later.<br> <br> More fruitless trips to the MTN shops followed with no joy. We did not received any of the bundle benefits for the month of December 2014 and January 2015. This all after changes to the account was made by MTN consultants that does not have the skill to resolve the problem.<br> <br> More queries followed and finally we received an credit for the airtime but there was still no sight of the data and the sms'es.<br> <br> Queries reference numbers<br> <br> ***<br> ***<br> ***<br> <br> Where will this end. I am an pensioner. Retired minister. Debit orders is deducted monthly but we don't get what we pay for. <br> <br>