BK
Bernadette K
1 reviews | Active since Jan 2013
05 Jun 2019, 13:06
Debit Orders continue even though service has been deactivated!
Query Contract Enquiry [#285271]
Hi Danesha,
We went backwards and fowards last month regarding debit orders on my account. We resolved the query and you confirmed the account has been closed.
The debit order went off again 31 May 2019 - R263.70 I sent an email to follow this up - I have had no response. I'm posting it now on HelloPeter, as it's the only time your company responds.
Kindly note that the debit order went off my account beginning of June. Please credit my account with the amount debited and confirm the debit order has been cancelled so we don't have to go through this process beginning of July.
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MTN South Africa's replyOfficial
06 Jun 2019, 12:57Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
Below is the feedback that was shared with you cording to our investigation.
Good Day Sizwe, We have tried to explain to the client that we bill a month in arrears. The contract was cancelled on the 23rd of May and the client is still liable to pay for the invoice that was finalised on the 16/05/2019 as the contract was still active. We do not have any records of client requesting cancellation before the 17th of May.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman Complaints Management team
Below is the feedback that was shared with you cording to our investigation.
Good Day Sizwe, We have tried to explain to the client that we bill a month in arrears. The contract was cancelled on the 23rd of May and the client is still liable to pay for the invoice that was finalised on the 16/05/2019 as the contract was still active. We do not have any records of client requesting cancellation before the 17th of May.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply06 Jun 2019, 12:57
Official
Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
Below is the feedback that was shared with you cording to our investigation.
Good Day Sizwe, We have tried to explain to the client that we bill a month in arrears. The contract was cancelled on the 23rd of May and the client is still liable to pay for the invoice that was finalised on the 16/05/2019 as the contract was still active. We do not have any records of client requesting cancellation before the 17th of May.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman Complaints Management team
Below is the feedback that was shared with you cording to our investigation.
Good Day Sizwe, We have tried to explain to the client that we bill a month in arrears. The contract was cancelled on the 23rd of May and the client is still liable to pay for the invoice that was finalised on the 16/05/2019 as the contract was still active. We do not have any records of client requesting cancellation before the 17th of May.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman Complaints Management team