1 reviews | Active since Sept 2017
Debit orders being processed after cancelled service
I cancelled my service with yello data in April 2017 and yet my account is still gettinf debited every month. When I call in they tell me they are having billing problems. How can billing problems continue for so long?
Dear Seila,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note we have a logged a request on their website to the company called Yello Data to touch base with you and resolve this matter.
I will list their details here
Contact Details
***
Address
Quadrant 4,
Centenary Building,
30 Meridian Drive,
Umhlanga,
Durban.
https://www.yellodata.co.za/#contact-us
Your request has been successfully submitted to YelloData.
I trust the above information will suffice.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Thank you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Seila,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note we have a logged a request on their website to the company called Yello Data to touch base with you and resolve this matter.
I will list their details here
Contact Details
***
Address
Quadrant 4,
Centenary Building,
30 Meridian Drive,
Umhlanga,
Durban.
https://www.yellodata.co.za/#contact-us
Your request has been successfully submitted to YelloData.
I trust the above information will suffice.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Thank you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,