******** Debit Orders and Unresolved Billing Complaint – Ref RITM***

From the beginning, I regret taking this month to month router due to continuous billing issues. In November 2025, MTN debited over R4,000 from my account. When I queried this, I was informed that it was because payments were allegedly not going through. However, I provided bank statements as proof showing that there were sufficient funds available every time MTN attempted to debit my account. One of your consultants later admitted over the phone that MTN had a system error affecting debit orders for the past month. A formal billing complaint was logged on 11 December 2025, including all proof of payment. To date, this matter has not been resolved. Reference number: RITM*** Despite this, MTN has again debited my account this month for R4,692.50 instead of the agreed R295. This situation is unacceptable and is now affecting my credit record, even though I do not owe MTN any credit and this issue is entirely due to MTN’s billing failures. I am requesting one of the following resolutions urgently: 1. Allow me to continue using the router while paying manually in-store, or 2. Allow me to return the router to the store with all incorrect charges reversed. I expect MTN Billing to take this matter seriously and resolve it without further delay. Continued incorrect debits and lack of resolution are causing financial and reputational harm. I look forward to your urgent response.

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