DR
Dalene R
1 reviews | Active since Jun 2011
13 May 2015, 14:03
Debit orders
All I want to do is to pay my account! My debit orders have not been going off for the last couple of months and I want to know why? I've been in touch with customer service via emails and calls, and they say that it does go off, but on my bank account no debit orders show. I contacted them again to find out from which bank account it was debited, but they could not give me that info??<br> <br> Please help!!!
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MTN South Africa's replyOfficial
18 May 2015, 12:16Hello Dee231,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Our records indicate that your account is in full order.Your last three statements will be sent to you via email,confirmed on our telephonic conversation and your next debit will go off on the 1st of June,2015.
I trust you find this response in order.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Our records indicate that your account is in full order.Your last three statements will be sent to you via email,confirmed on our telephonic conversation and your next debit will go off on the 1st of June,2015.
I trust you find this response in order.
Kind regards,
Charles.
REQ:***.
Best regards,
MTN South Africa's reply18 May 2015, 12:16
Official
Hello Dee231,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Our records indicate that your account is in full order.Your last three statements will be sent to you via email,confirmed on our telephonic conversation and your next debit will go off on the 1st of June,2015.
I trust you find this response in order.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Our records indicate that your account is in full order.Your last three statements will be sent to you via email,confirmed on our telephonic conversation and your next debit will go off on the 1st of June,2015.
I trust you find this response in order.
Kind regards,
Charles.
REQ:***.
Best regards,