MO
Mirus O'Kelly
1 reviews | Active since Jun 2014
04 May 2016, 05:16
Debit orders
I cannot believe I have to use this site in order to get your attention AGAIN! This is either the second or third complaint I'm making against you. Earlier today I phoned your help desk, I asked why my debit order didn't go off and the lady on the other end ASSURED me the my account was debited on the 29th of APRIL. I phoned back to make sure as I always like to be thorough. This time a guy picked up the phone, I asked him about my account...to my surprise he said there's been no debit orders for April and that I still owe!!!!!!!!!!!!!!! HOW ****ING RETARDED DO YOU WANT TO BE MTN?????????????? PLEASE GET YOU **** SORTED OUT! Every time you **** up it's my problem...HOW DOES THAT WORK?!
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MTN South Africa's replyOfficial
05 May 2016, 12:45Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your account is up to date with payments. The last payment received is dated 4/05/2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply05 May 2016, 12:45
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your account is up to date with payments. The last payment received is dated 4/05/2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,