CH
Chanelle H
1 reviews | Active since Mar 2019
25 Mar 2019, 11:42
Debit orders
third party service providers
for the last year MTN and YELLOData been deducting money every month without me receiving the data. Queried with MTN , but they say there is nothing they can do about it. Which is unacceptable , why have an agreement with service providers and as soon as your customers complain you know nothing about it.
advise dont do any contract with call centres
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
26 Mar 2019, 08:14 Good day Chanelle Thank you for taking time to raise your concerns with MTN. We are sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you. Please email me your id number and you bank statements showing these debit orders, will investigate and provide feedback. my email: *** Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
Best regards,
MTN South Africa's reply26 Mar 2019, 08:14
Official
Good day Chanelle Thank you for taking time to raise your concerns with MTN. We are sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you. Please email me your id number and you bank statements showing these debit orders, will investigate and provide feedback. my email: *** Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
Best regards,