MS
MarilizeS S
1 reviews | Active since Aug 2015
02 Aug 2015, 07:59
Debit Ordering from my account as you please
How can you just take money as you please!!!! I have a MyChoice TopUp account! Last month you took by debit order off an extra R500 and After numerous phone calls to the call centre and every answer I get is, \its under investigation"! You changed my account to a closed account! Who gave you permission to make it an open account in the first place!!!!! And even though its still under investigation I haven't heard one word from MTN!!!! Now its July and my debit order went off with an extra R1000!!! HOW DARE YOU!!!! I will after almost 9 years with MTN be moving to CellC and this is not the last you will hear from me!!!! PAY BACK MY MONEY!!!<br> """
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MTN South Africa's replyOfficial
18 Aug 2015, 14:05Hello MarilizeS,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, an amount of R1089.12 has been credited to your account for the month June and July for the usage that failed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, an amount of R1089.12 has been credited to your account for the month June and July for the usage that failed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply18 Aug 2015, 14:05
Official
Hello MarilizeS,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, an amount of R1089.12 has been credited to your account for the month June and July for the usage that failed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, an amount of R1089.12 has been credited to your account for the month June and July for the usage that failed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***