AS
Alina S
1 reviews | Active since Feb 2017
26 Jun 2019, 11:21
Debit order wrong date
I have contacted the call center numerous times to change my debit order date. I have even been to the store to request this and they assured me that this has been changed but it is the 3rd occasion now that MTN debits my account on the wrong date. The debit orders keep bouncing and this is affecting my record . I am sick of this, please fix it. This is totally unacceptable
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MTN South Africa's replyOfficial
27 Jun 2019, 13:18Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Your request has been processed as per your request and your account should be debited on the 1st of every month.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Your request has been processed as per your request and your account should be debited on the 1st of every month.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
MTN South Africa's reply27 Jun 2019, 13:18
Official
Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Your request has been processed as per your request and your account should be debited on the 1st of every month.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Your request has been processed as per your request and your account should be debited on the 1st of every month.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,