1 reviews | Active since Apr 2010
Debit order still not activated despite numerous requests
<p>I took out an Autopage contract a year or so ago (2GB, 3G Contract for R125 per month - ***). While my contract was with Autopage the debit order went off on the 1st of every month like clock work. <br />Now that MTN has taken over Autopage, for the past 3 months the debit order has not been going off. I have called the MTN call centre on 5 occassions over a 3 month period now requesting that the debit order is activated. Every time I am told that it is activated - then around the 5th or even once the 10th of the month the debit order still has not gone off.<br />Today is now the 2nd of the month and still no debit order has gone off again. It's getting very frustrating having to call MTN at the end of each month to manually request that my debit order goes off! <br />Please activate my debit order so that it routinely goes off on the 1st of every month until the end of my contract period. <br />I do not want to manually request my debit order to go off - what's the point of a debit order if I have to call into MTN to ask for the debit order to go off??? <br /><br /></p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked under account profile , Debit Order is is active and the preferred debit day is the 31st of every month.
Kindly advise if the above information is correct as amount will the go off on your FNB account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked under account profile , Debit Order is is active and the preferred debit day is the 31st of every month.
Kindly advise if the above information is correct as amount will the go off on your FNB account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
No this has not been sorted. When we call the call centre they tell us the same thing however the debit order is not going off on the 31st. It still has not gone off for this month yet and it is already the 4th of June. Please active our debit order so that we don't have to keep calling in mid month for the debit order to go off manually. It needs to be investigated as to why it is not going off on the 31st!
No this has not been sorted. When we call the call centre they tell us the same thing however the debit order is not going off on the 31st. It still has not gone off for this month yet and it is already the 4th of June. Please active our debit order so that we don't have to keep calling in mid month for the debit order to go off manually. It needs to be investigated as to why it is not going off on the 31st!
We again had to call your call centre and we were told the debit order would go off on the 15th of June. And guess what, it still has not gone off. So MTN you havent been paid for the last invoice because you won't investigate why the debit order is not going off as it should. Even though on your system it says it is set to go off at the end of each month, I am telling you that it does not go off, and we keep having to call in. Please investigating why the debit order is not going off.
We again had to call your call centre and we were told the debit order would go off on the 15th of June. And guess what, it still has not gone off. So MTN you havent been paid for the last invoice because you won't investigate why the debit order is not going off as it should. Even though on your system it says it is set to go off at the end of each month, I am telling you that it does not go off, and we keep having to call in. Please investigating why the debit order is not going off.