1 reviews | Active since May 2013
Debit order still coming off after an early notification to end contract...
<p>I requested my contract be moved to pay as you go a month or so before it ended.</p> <p>After many emails up to and after the expiry of my contract i was told it was officially on pay-as-you-go.</p> <p>However every single month since then without fail the debit order comes off of my account.</p> <p>This is not a small debit order but for R571.80</p> <p>I personally went to the local MTN branch to enquire and i was told it is indeed on pay as you go but they cannot help me with the debit order. They could also no advise me on who to contact regarding this.</p> <p> </p> <p>I have to contact my bank every month to reverse this debit order???</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the contract term date for the mobile number 083***214 was 2016-10-06 and the last invoice is dated 2016-09-20 for R 549.00 (including vat). The prepaid migration was done on 2016/10/10, you are liable for the invoice dated 2016-09-20 as this was the last invoice of the 24th months contract term. The account has incurred R11.40 Admin Fee for each returned debit order which is why we debited R571.80 on 2016-12-24 to settle the account.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the contract term date for the mobile number 083***214 was 2016-10-06 and the last invoice is dated 2016-09-20 for R 549.00 (including vat). The prepaid migration was done on 2016/10/10, you are liable for the invoice dated 2016-09-20 as this was the last invoice of the 24th months contract term. The account has incurred R11.40 Admin Fee for each returned debit order which is why we debited R571.80 on 2016-12-24 to settle the account.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
I must be honest when i say that I just didn't know all that.
No one I've spoken to so far could explain it to me at all.
Thank you for all the details you have given me.
Is there a way I can settle this account now or do you suggest waiting for the debit order to go off again this month?
Please also confirm that this debit order will be the final one.
I must be honest when i say that I just didn't know all that.
No one I've spoken to so far could explain it to me at all.
Thank you for all the details you have given me.
Is there a way I can settle this account now or do you suggest waiting for the debit order to go off again this month?
Please also confirm that this debit order will be the final one.