1 reviews | Active since May 2017
Debit order reversal
<p>My debit order for the 25th April bounced I paid via internet banking on the 11th May 2017, on the same day I received confirmation from MTN that they had received my payment. Today they debited my account now my account is reflecting a negative amount. Who will now have to incure these bank charges? MTN please reverse and pay for these bank charges.</p>
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised the blame cannot be set on MTN for any credits/refund for bank charges due to the fact that your debit order returned un-paid our debit orders was sent to the banks on the 18th of every month and your debit was not successful.
The debit requested was for last month invoices, the account is billed in arrears and minutes/SMS allocated to your sim in advanced.
At the time you called the 808 call center the debit order could not be stopped.
No refund due for bank cost.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised the blame cannot be set on MTN for any credits/refund for bank charges due to the fact that your debit order returned un-paid our debit orders was sent to the banks on the 18th of every month and your debit was not successful.
The debit requested was for last month invoices, the account is billed in arrears and minutes/SMS allocated to your sim in advanced.
At the time you called the 808 call center the debit order could not be stopped.
No refund due for bank cost.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised the blame cannot be set on MTN for any credits/refund for bank charges due to the fact that your debit order returned un-paid our debit orders was sent to the banks on the 18th of every month and your debit was not successful.
The debit requested was for last month invoices, the account is billed in arrears and minutes/SMS allocated to your sim in advanced.
At the time you called the 808 call center the debit order could not be stopped.
No refund due for bank cost.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised the blame cannot be set on MTN for any credits/refund for bank charges due to the fact that your debit order returned un-paid our debit orders was sent to the banks on the 18th of every month and your debit was not successful.
The debit requested was for last month invoices, the account is billed in arrears and minutes/SMS allocated to your sim in advanced.
At the time you called the 808 call center the debit order could not be stopped.
No refund due for bank cost.
Kind Regards,
Alice van der Merwe
Best regards,
I paid MTN what was due to them now I AM BEING BILLED TWICE THAT WILL NOT HAPPEN.
I paid MTN what was due to them now I AM BEING BILLED TWICE THAT WILL NOT HAPPEN.