Debit Order Query Not Resolved

On the 18th of April I went to your store in Centurion to make an enquiry about a debit order that didn't seem correct. They logged the enquiry and told me that someone would contact me in 7 days. This didn't happen. After that I also sent an e-mail and phone the 808 number today to get this resolved. After I eventually got to the right person to speak to, the lady didn't give me a clear explanation as to what was going on. I then asked for an itemised bill or statement (which I never received before money was taken from my account) to see what was going on- where after she put me through to the relevant dept- and I held for more that 20minutes before I had to disconnect. I can't understand why it should be so difficult just to get an anwer as to what was going on on my bill. My query sent to MTN: Good day, I would like to follow-up on a query I submitted at you Centurion branch. USD REQ: *** Cell nr: *** I am one of the customers who was contracted over to you from Autopage Cellular. On the 16th of April my account was debited by you for the amount of R 6591.66. AND By Autopage for the amount of R 524.14. Autopage also debited me in March for the amount of R 2329.51. I have also not reeived any statements/invoices from you or Autopage after this whole process was started. My query pertains to the fact that I have no idea why my debit order on the 16th was that high- especially because I am on a MTN Sky contract. I therefore ask that you please send me statements/invoices as well as an explanation of what happened here.