sN
sileshen N
1 reviews | Active since Mar 2014
01 Jul 2015, 21:26
Debit Order Query!
I had stopped checking my debits from MTN a while back as I believed that they would stick to the agreed amount when debiting my account. Today I notice that the amount has increased and I want this rectified as I have held on the line listening to how I can check my upgrade eligibility on your IVR for more than 25 minutes with no sign of getting assistance. Please do get one of your consultants to contact me and DO NOT give me the reason, \we called and we were unable to contact you"! Try until you get in contact with me."""
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MTN South Africa's replyOfficial
12 Jul 2015, 10:19Hello sileshen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that are unable to retrieve any information on our records,with both the ID number and cell number provided on your post.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that are unable to retrieve any information on our records,with both the ID number and cell number provided on your post.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply12 Jul 2015, 10:19
Official
Hello sileshen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that are unable to retrieve any information on our records,with both the ID number and cell number provided on your post.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that are unable to retrieve any information on our records,with both the ID number and cell number provided on your post.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***