RN
Rustlyn N
1 reviews | Active since Jan 2014
11 Apr 2018, 10:48
Debit order problem
I'm an MTN subscriber Since 2001 and a considerable share holder. i am disappointed to have learnt yesterday that my account was not being debited monthly since January. i have been on debit order for the last 10 years how can this now suddenly happen with no answers? there has been no communication with me regarding my overdue account i had to call in yesterday because i got the please load airtime voice which i haven't heard forever. Your statements are a time consuming sms that requires me to go to a website and wait for a pin so it can be accessed, something i never signed up for or have time for. had i been receiving my statements normally i would have picked this up in January. My family are loyal MTN customers and also substantial share holders. How is this going to be rectified? it is unacceptable that i must now pay R9000 upfront because of an error on your part. I am financially capable of fighting this with the full backing of the consumer protection act. Please provide me with feedback urgently as this line is my business line and i cannot have it offline due to the incompetence of MTN.
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MTN South Africa's replyOfficial
16 Apr 2018, 14:55Thank you for your post.
We sincere apologized for any inconvenience incurred.
The last debit order was requested November 2017. No payment has been received since 2017-12-10.
The account balance is now R 10,999.65.
You can also download the MY MTN app to view your statements.
The MTN active system will require a MTN Pin number this is to protect the account holder information. This service is mandatory to all clients when using MTN Active.
What we pick up on the account the upgrade was done at the store Mtn Balitio and the debit order was cancelled with the store on the 4-12-2016 at a store this is a face to face service.
If you require for the debit to be placed back this can be done at the store due to the account in arrears a payment arrangement can be set up for 3 months: The balance for R10.999 includes the invoice's for April
R3666.55 need to be paid + the unbilled invoice's for May once finalized to the account to prevent for the current invoices to go in arrears.
Please contact the 808 call centre for arrangement with the credit controller. 135 from the device.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply16 Apr 2018, 14:55
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The last debit order was requested November 2017. No payment has been received since 2017-12-10.
The account balance is now R 10,999.65.
You can also download the MY MTN app to view your statements.
The MTN active system will require a MTN Pin number this is to protect the account holder information. This service is mandatory to all clients when using MTN Active.
What we pick up on the account the upgrade was done at the store Mtn Balitio and the debit order was cancelled with the store on the 4-12-2016 at a store this is a face to face service.
If you require for the debit to be placed back this can be done at the store due to the account in arrears a payment arrangement can be set up for 3 months: The balance for R10.999 includes the invoice's for April
R3666.55 need to be paid + the unbilled invoice's for May once finalized to the account to prevent for the current invoices to go in arrears.
Please contact the 808 call centre for arrangement with the credit controller. 135 from the device.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
RN
Rustlyn N's updateReviewer Update
16 Apr 2018, 16:10thank you for your response. i wont accept 3 months as a payment plan.
please answer: how can MTN allow my contract to go so far into arrears without terminating my service when my credit limit based on the NCR is allocated. this against the national consumer act.
please extend my payment plan to 6months and get a consultant to call me back and have this rectified URGENTLY please, i did not request at any store for my debit order to be cancelled, please look into that as well. thank you.
RN
Rustlyn N's update16 Apr 2018, 16:10
Reviewer Update
thank you for your response. i wont accept 3 months as a payment plan.
please answer: how can MTN allow my contract to go so far into arrears without terminating my service when my credit limit based on the NCR is allocated. this against the national consumer act.
please extend my payment plan to 6months and get a consultant to call me back and have this rectified URGENTLY please, i did not request at any store for my debit order to be cancelled, please look into that as well. thank you.