1 reviews | Active since Oct 2017
I app**** for contract towards end of August and my first debit order was supposed to be deducted end of September for R530 and now I have received a message saying, "confirmation of payment arrangement for R701.06, please pay into ABSA Acc No ********** 150 and use cell number as reference." I am so angry right now because agreement was that, you guys will debit R530 which you never deducted from my account. When I went to ABSA to make this payment, I was advised that the account number is invalid. The service is appalling. To show I was willing to make the payment of R701.06 which I know nothing of, I took time and went to ABSA only to find out the account number is incorrect.
Now my service have all been barred. Whose fault is it that you guys failed to deduct my account on time and also provided me with invalid account? I am seriously disappointed as this was my first contract with you but this is the madness I am put through. This will be added on my credit record and I will suffer for your incompetence. I need someone to resolve this as soon as possible and open my services before the end of the day or I will cancel this contract.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the debit order was requested, the debit returned unpaid, code 2 meaning no funds in your bank account. The notes on the account make mention that you have called in to make a payment arrangement for R701.06 to be paid on the 12-10-2017. We do pick up this was a system error to suspend the account.
The MTN account bank details as follows:
Absa Bank details
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. (A***)
Not sure why Absa told you the reference is incorrect, this is the correct bank details.
Please make payment to bring the account to R0.00
We have opened the line for you, please reboot the device.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the debit order was requested, the debit returned unpaid, code 2 meaning no funds in your bank account. The notes on the account make mention that you have called in to make a payment arrangement for R701.06 to be paid on the 12-10-2017. We do pick up this was a system error to suspend the account.
The MTN account bank details as follows:
Absa Bank details
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. (A***)
Not sure why Absa told you the reference is incorrect, this is the correct bank details.
Please make payment to bring the account to R0.00
We have opened the line for you, please reboot the device.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
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