SR
Shailen R

1 reviews | Active since Dec 2017

20 Dec 2017, 09:41

Debit order Price

I had signed up with mtn at liberty midlands mall for a samsung note8. On the document it says R879.00 but the debit order went out for R975.46. At first i thought it might be the samsung mobile care which i signed up for through samsung but then a debit order called Icb Epic SMC787617 went out for 63.22. I dont know what is going on. Why was i billed so much for the phone and what is the second debit order. Is it samsung mobile care (SMC), if so why is the debit order so high for the phone.

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Replies (2)
MTN South Africa
MTN South Africa's reply22 Dec 2017, 15:40
Official

Good day,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

Take this as confirmation that we have received the complaint. We will contact you soon to discuss the matter and get to a solution.

Best regards,

SR
Shailen R's update22 Dec 2017, 17:20
Reviewer Update
Thanks