Debit order not taken

I have contract phone with you and pay on the 25 every month this month uou didn't debit and I phoned one of your consultants I think Nicolas he said debit order was sent to my bank late which will be taken on the 26...but still no debit order was taken may you please take your money today m getting frustrated now cos I don't **** my itc profile be duty because of you guys. Do your job and please call me on *** mtn Sim is lost.