RS
Riana S
1 reviews | Active since Jul 2011
05 Dec 2015, 09:23
Debit order not switched
I lodged a complaint a while ago, someone tried to phone me while I was in a meeting, and did not bother to phone again. My requests for switching of debit order was ignored, today I receive SMS that MTN has cancelled and I must pay cash. The issues of previous complaint was not solved. Please phone me ASAP, this is ridicilously bad service.
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Replies (1)
MTN South Africa's replyOfficial
07 Dec 2015, 16:18Hello meria,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation your new banking details have been updated as per you requested.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation your new banking details have been updated as per you requested.
warm regards
mike
REQ:***
MTN South Africa's reply07 Dec 2015, 16:18
Official
Hello meria,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation your new banking details have been updated as per you requested.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation your new banking details have been updated as per you requested.
warm regards
mike
REQ:***