JL
Judy L
1 reviews | Active since May 2015
23 May 2015, 14:35
Debit order not stopped after canceling contract
March 16 contract was cancelled but debit order still going off monthly for the contract amount. I queried MTN by email several times but NO RESPONSE. there is also no telephone contact to speak to a consultant. <br> MTN conveniently hide behind non responsive communication channels in order not to refund my debit orders going off in error.<br> Why must I resort to these measures just to get a single response from MTN?<br> Refer to contract cancellation number ***.
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MTN South Africa's replyOfficial
29 May 2015, 09:21Hello Judy_Lapan,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
The contract has been cancelled and migrated to the pre-paid platform.
the amount charged in April was for usage in March.
This matter has been escalated to the relevant management team for urgent intervention for the amount to be credited to your bank account.
We trust you find this in order.
Regards
Jean
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
The contract has been cancelled and migrated to the pre-paid platform.
the amount charged in April was for usage in March.
This matter has been escalated to the relevant management team for urgent intervention for the amount to be credited to your bank account.
We trust you find this in order.
Regards
Jean
REQ:***
MTN South Africa's reply29 May 2015, 09:21
Official
Hello Judy_Lapan,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
The contract has been cancelled and migrated to the pre-paid platform.
the amount charged in April was for usage in March.
This matter has been escalated to the relevant management team for urgent intervention for the amount to be credited to your bank account.
We trust you find this in order.
Regards
Jean
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
The contract has been cancelled and migrated to the pre-paid platform.
the amount charged in April was for usage in March.
This matter has been escalated to the relevant management team for urgent intervention for the amount to be credited to your bank account.
We trust you find this in order.
Regards
Jean
REQ:***