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FG
Felicity G

1 reviews | Active since Jul 2018

06 Jul 2018, 16:39

DEBIT ORDER NOT DONE BUT HANDED OVER TO LEGAL

Good day

I refer to my data account and confirm that I would like to lodge a complaint.

I acquired the abovementioned contract with your company in November 2017 as part of the black Friday promotions. The contract was activated in December 2017, however the first payment did not go off. When I went to the Mutual Park MTN Branch, they informed me that my banking details have not been updated, however this details is a prerequisite for activating the contract, therefore I do not understand how MTN does not have this details. I then paid by cash. The consultant gave me a number to call to update my banking details (no. ********** ). I only managed to call to update my banking details in February 2018, however the number that I was given, the IT specialist told me he does not update banking details, he then gave me another number (no. ********** ) that did not work and I had to google the contact centre number (no. ********** ). The call centre agent advised that your systems were down and that she cannot update my banking details and have to call again.

To date, I have not received a statement for this contract therefore I could not give you a contract account number.

I have not had time to call again and I then received a call from a legal consultant last month to notify me that I was handed over.

I have not received a registered letter notifying me of possible legal action. I have not received any correspondence from MTN thus far. Thus I do not understand how I could have been handed over without being notified of potential legal action. I was told that my account is R929.68, however I am aware that I owe your company only R597. Please provide a bank account details soonest for me to settle the latter amount and for the other legal cost to be reversed from my account. Also please provide me with monthly statements as I have not received any of these yet.

Your urgent assistance in this regard will be greatly appreciated.

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Replies (2)
FG
Felicity G's update13 Jul 2018, 14:56
Reviewer Update
Good day Mike I would like you to do the following: 1) retrieve my case back from your attorneys as this case was never supposed to go to legal 2) update my banking details as you have this information already (as I said it was a prerequisite to opening the contract) 3) reverse all legal or interest or other fees other than the contracted amount; 4) let me know how I can settle the amounts that was not taken from the debit order that was supposed to be done by your company; 5) reinstate the debit order so that the contracted amount can be deducted from my account; 6) reinstate the contract as we are not receiving the data as per the contract. Please let me know when the above will be completed in order for me to monitor the progress. Your assistance in this regard will be appreciated.
FG
Felicity G's update24 Aug 2018, 13:30
Reviewer Update
Good day Please indicate when you are going to attempt to fix my query. This is the 3rd time that I respond and you have only responded ones. Please provide feedback as to how my queries will be resolved.