RS
Riana S
1 reviews | Active since Jul 2011
16 Nov 2015, 10:03
Debit order not changed
I have e-mailed MTN a couple of times. My debit order was not changed as requested. Also, I received a MMS, but it reflects Blackberry and insurance which should not be there. Could someone please phone me asap.
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MTN South Africa's replyOfficial
17 Nov 2015, 12:06Hello meria,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Unfortunately I could not get hold of you. The system shows that the debit order has been changed to the 1st of each month.
Kindly be advised that the BIS service has been removed and a billing query has been logged requesting for the invoices to be validated, REQ:***.
The matter regarding the insurance service fee has been escalated to the Insurance management team for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Unfortunately I could not get hold of you. The system shows that the debit order has been changed to the 1st of each month.
Kindly be advised that the BIS service has been removed and a billing query has been logged requesting for the invoices to be validated, REQ:***.
The matter regarding the insurance service fee has been escalated to the Insurance management team for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply17 Nov 2015, 12:06
Official
Hello meria,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Unfortunately I could not get hold of you. The system shows that the debit order has been changed to the 1st of each month.
Kindly be advised that the BIS service has been removed and a billing query has been logged requesting for the invoices to be validated, REQ:***.
The matter regarding the insurance service fee has been escalated to the Insurance management team for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Unfortunately I could not get hold of you. The system shows that the debit order has been changed to the 1st of each month.
Kindly be advised that the BIS service has been removed and a billing query has been logged requesting for the invoices to be validated, REQ:***.
The matter regarding the insurance service fee has been escalated to the Insurance management team for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,