PN
Pfuluwani N
1 reviews | Active since Mar 2012
01 Dec 2017, 07:10
Debit order nightmare
An instruction was sent to MTN to change my banking details from Standard Bank to FNB. The debit order was supposed to go off my FNB account on 25 November 2017. That didn’t happen. On 1 December 2017 the money went off the old account that I am in the process of closing. MTN must bear the cost of debit order not accounted for because an instruction was sent.
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MTN South Africa's replyOfficial
02 Dec 2017, 21:01Dear Valued Client
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly email me directly your new banking details to *** will then update them on the system.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply02 Dec 2017, 21:01
Official
Dear Valued Client
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly email me directly your new banking details to *** will then update them on the system.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,