NS
Nadine S
1 reviews | Active since Aug 2017
08 Aug 2017, 12:08
debit order MTN
<p>hi, i have a contract with MTN for so long and i have been loyal to them, Then they go and debit my account incorrectly and having no satisfactuion reciveing the monies back that was INCORRECTLY DEBITTED, everytime the story changes when i contact them now its been escalated now only yet im waiting 2 months, this will reflect badly on nmy record. i have reference numbers below:</p> <p> </p> <p>Amount of monies that needs to be returned to me: R998.00 (that is alot of money taken that i now need)</p> <p>1- ********** 6774</p> <p>1- ********** 0544</p> <p> </p> <p> </p>
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Replies (2)
MTN South Africa's replyOfficial
10 Aug 2017, 11:36Good Day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We had a system laps on this matter. I have logged credit note with our billing division to refund your account. This should take 3-5 working days.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply10 Aug 2017, 11:36
Official
Good Day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We had a system laps on this matter. I have logged credit note with our billing division to refund your account. This should take 3-5 working days.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
NS
Nadine S's updateReviewer Update
13 Aug 2018, 10:25Kabelo,
I still haven't received the money. And I was advised that in 3 days time I will get it back.
NS
Nadine S's update13 Aug 2018, 10:25
Reviewer Update
Kabelo,
I still haven't received the money. And I was advised that in 3 days time I will get it back.