MN
Molly N
1 reviews | Active since Feb 2017
27 Feb 2017, 08:44
Debit order mess up!
<p>I've had nothing but a good experience with MTN, until the end of one of my contracts. </p> <p> </p> <p>As i didnt want a new device, i opted for a 1gig monthly data bundle. </p> <p> </p> <p>Since then, i hava had an addional R300 debited off my account for 5 months (R1500 more than should be!) and i have gone in store and called and NO ONE is helping or responding. </p> <p> </p> <p>My patience has run out; esspecially since i have tried multiple avenues. I want ALL accounts cancelled (excluding my iPhone) and i expect a FULL refund for the addtional debit order. </p> <p> </p> <p>I will be taken seriously as this has gone on long enough. </p> <p> </p>
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
28 Feb 2017, 17:24Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Our records shows that you have also emailed our Customer Care and feedback was provided. Please check your email for feedback.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply28 Feb 2017, 17:24
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Our records shows that you have also emailed our Customer Care and feedback was provided. Please check your email for feedback.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MN
Molly N's updateReviewer Update
01 Mar 2017, 08:33Thank you for your response.
Your customer service team is on it; and i look forward to sorting this matter out and going back to enjoying being with MTN
MN
Molly N's update01 Mar 2017, 08:33
Reviewer Update
Thank you for your response.
Your customer service team is on it; and i look forward to sorting this matter out and going back to enjoying being with MTN
MN
Molly N's updateReviewer Update
06 Mar 2017, 08:41Good day,
I am still waiting to hear back from your customer service team and had the wrong amount debitted AGAIN.
Please can we sort this out IMMEDIATELY.
MN
Molly N's update06 Mar 2017, 08:41
Reviewer Update
Good day,
I am still waiting to hear back from your customer service team and had the wrong amount debitted AGAIN.
Please can we sort this out IMMEDIATELY.