SH
Sara H
1 reviews | Active since Jan 2011
12 Feb 2018, 21:06
Debit Order Madness
I have been trying unsuccessfully for 3 months to get my debit order re-instated. Every time i call the call centre i am informed that my debit will run on the next cycle, when i ask to speak to someone in accounts, i am told that they do not accept calls and that i should rather make manual payments in future.
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Replies (2)
MTN South Africa's replyOfficial
13 Feb 2018, 13:10Dear Sara,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery.
We tried to call you on the number that you have provided on this post with no luck in reaching you.
We need you to please confirm your banking details by sending us your bank statement, also include your ID number. sent this to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply13 Feb 2018, 13:10
Official
Dear Sara,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery.
We tried to call you on the number that you have provided on this post with no luck in reaching you.
We need you to please confirm your banking details by sending us your bank statement, also include your ID number. sent this to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
SH
Sara H's updateReviewer Update
16 Feb 2018, 15:26Sumbitted as requested, however 3 days later and still no feedback regarding the reinstatement of my debit order.
SH
Sara H's update16 Feb 2018, 15:26
Reviewer Update
Sumbitted as requested, however 3 days later and still no feedback regarding the reinstatement of my debit order.