Debit Order Issue on MTN side - Now the customers problem!!!

I am utterly disgusted with the customer service from MTN - I have an account which goes off via debit order, I noted that the debit order had not gone through for this month and subsequently received an SMS from MTN that my account has not been paid. I contacted their offices to be told that they had a issue with the magtape and no debit orders were processed, I must make full payment to avoid suspension. It took 30 minutes for the call to be answered and now I need to make payment because of their banking issue?? Where is the customer experience management MTN??? Surely you should send out a bulk SMS notifying your customers of the issue and not wait for them to call you??? The so called "champion" I spoke to was so dead on the phone I might as well have been speaking to a wall - not a great experience. ***. I requested to speak to a supervisor and my call ended.....