Debit order issue from two months back is still not sorted out by Mike!!!!

Referring to my first post done on the 16th October....Mike Ramaboka promised to sort the issue out personally. Now, how ridiculous do you want to get when your subscriber promises to sort out their staff's f8ck up and still manages to forget to keep to his word. Yes, this is now my third letter icw my bf's contract with MTN that keeps on getting suspended and debit orders not taken off his account as promised. Mike, you spoke to S personally and promised him you would fix the debit order issue as this was part of your staffs doings! His debit order has still not gone off???!! Must we every month remind you to do so? Or must we wait again until you suspend his line for me to call you out again and try to sort this **** out????? Please, this is now the last time I',m asking you to sort out the bull**** your employee caused when he upgraded his contract at the ERM earlier this year. Should his line be suspended again I will send all correspondence to someone above you and maybe just maybe something will be done and if still nothing gets done I will not be bothered to call again when MTN suspends his line again. Here's a copy of my letter below the first post done on the 15th November: "Morning Mike. Referring to the matter you handled last month where I thanked you for sorting it out.....all I can say this morning is "here we go again" Stefans line has been disconnected again?! And he called you on Monday after he received another message from MTN saying he's behind and he needs to go through paypall to pay his account etc?? Why has the debit order not gone off at the end of the month...again?? you promised him you sorted this **** out! Please get hold of Stefan asap and get this sorted out once and for all!!! I mean, did you not promise him last month you made he changed on your system for the debit order to go off at month end and once the final "outstanding" amount was taken off at month end, all monthly payments would be debited from his account as it was before the ERM employee changed it?? this is now ridiculous as we have to remind MTN to correct their staffs bull **** error. If his line is not open by lunch time, I will escalate this to top management. And yes his phone has call recorder so I also have that call at hand where you called him and promised him you would sort this out." Why should the client sort out this **** that was caused by this *********** employee.? Why do we have to follow up and remind them to correct what was changed on their system? Dont you care about clients that want to pay their accounts??? I really hope...nah, hope is gone but I definitely expect this to be sorted out asap as this is now making my blood boil and I do not care what position you are in.....if you cant do the job 100% properly, then freaken quit!! SORT OUT THIS MESS, IM TIRED OF MESSAGING YOU PEOPLE TO SORT OUT HIS DEBIT ORDER!!!!