Debit order issue

<p>I received my new account via e-mail today to see that it shows that my account was not paid at the end of last month. I immediately logged on to my banking to check and noticed that the debit order never went off. I phoned MTN to ask them what the problem was and they told me that they had an issue with some debit orders. Now if you know that you have an issue with some debit orders, don't you think that it would be a good idea to send an sms or something to advise your clients??? They are now going to put the debit order through tomorrow. My problem is the fact that MTN will now cause my credit profile to look like I was in arrears on my account for 1 month. This is absolutely unacceptable to me as I have never been in arrears on any account in my life!!! I have 3 cellphone contract with MTN and I have been a client for about 20 years!!!! This is really not acceptable. I am NOT happy.</p>