Hellopeter
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1 reviews | Active since May 2016

24 May 2016, 10:52

Debit order is taking 6 weeks to be changed

<p>My husband died in March and since then I am struggling to change 2 accounts as well as debit orders. I also requested itemised billing for the 2 accounts. I have visited the service centre and franchise 7 times. And I have dialed 808 and asked for assistance. Every store/call centre has a different story or reason why the debit orders are not changed yet. I have to pay R11 per debit order when the bank rejects the payment.</p>

0
Replies (3)
MTN South Africa
MTN South Africa's reply30 May 2016, 08:55
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please provide us with a cell phone number or ID number so we can track the account and assist.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Thabelo

REQ:***

's update30 May 2016, 10:41
Reviewer Update
Thabelo, thank you for answering my e-mail. There are 3 numbers involved. I just received a call from Jenny at MTN Brooklyn. She said the transfer of ownership is in the process of being processed. I am still waiting for an itimised statement for the data card number: *** (to be mailed to my e-mail address), as well as transfer of ownership. I will see on the 3rd of June if the debit orders for the 3 cellphone numbers have been deducted from the correct bank account. I will let you know asap. Can you please assist me with the itemised statement?
's update03 Jun 2016, 16:27
Reviewer Update

Thabelo. Can you please assist me with the following. Account number: A***. I urgently need a detailed summary (itemised billing) for this account. Can you please e-mail it to: ***. Regards, Corne Prinsloo