RC
Rochelle C
1 reviews | Active since Oct 2015
14 Oct 2015, 10:06
Debit order goes off 3 times
MTN took money from my account 3 times this month. When I call them to ask why they couldn't give me an answer. only said it was an error. Now they logged it and it can take up to 7 days to get my money back money that they where not suppose to take. I am a student and they took all monies in my account now and I for 7 working days I now have no money for food or transport as they took it. When asked there where no management I could speak to. Call centre agents are rude. This is not the first time this has happened. Baddest cellphone service provider ever!
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Replies (1)
MTN South Africa's replyOfficial
15 Oct 2015, 15:28Hello RochelleCoetzee,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply15 Oct 2015, 15:28
Official
Hello RochelleCoetzee,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***