FF
Fatima F
1 reviews | Active since Sept 2012
17 Jul 2019, 11:26
Debit order *****. Stay away from MTNSA
I did not renew my contract with MTN because of the bad service and yet I am stuck paying for a contract I don't have. Cancelled my contract September 2018 soon after it expired but still MTN debited my account. I have been to their stores twice since and assumed this issue was sorted. BUT recently picked up their random debits of different amounts on my statement which no one at customer service seems to know how to stop. All time my sim is registered as prepaid.
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Fatima F's updateReviewer Update
18 Jul 2019, 13:30Dear Roanne,
Thank you for the feedback. I am now permanently available on *** and only use the MTN number sometimes. The number I have an issue with is *** and my ID number is ***.
I would really appreciate your help with this since multiple stores have failed to assist. Customer service will not assist since the number appears as prepaid on their side. I have had a few frustrating calls with your CS regarding this matter and they have given various non related reasons for the debits. First they mentioned it was an amount in arrears, which I did not believe since I reviewed my statements and invoices daily. Then on another call they mentioned that this was for data I was receiving (which I was never aware of) and that I needed to visit as store in order change to prepaid. I did that twice and none of them could help. I get no data on this sim as it is operating as a prepaid and CS has also confirmed that.
Last month I noticed that the debits had never stopped and the contract was cancelled Sept 2018.
Thank you for the feedback. I am now permanently available on *** and only use the MTN number sometimes. The number I have an issue with is *** and my ID number is ***.
I would really appreciate your help with this since multiple stores have failed to assist. Customer service will not assist since the number appears as prepaid on their side. I have had a few frustrating calls with your CS regarding this matter and they have given various non related reasons for the debits. First they mentioned it was an amount in arrears, which I did not believe since I reviewed my statements and invoices daily. Then on another call they mentioned that this was for data I was receiving (which I was never aware of) and that I needed to visit as store in order change to prepaid. I did that twice and none of them could help. I get no data on this sim as it is operating as a prepaid and CS has also confirmed that.
Last month I noticed that the debits had never stopped and the contract was cancelled Sept 2018.
FF
Fatima F's update18 Jul 2019, 13:30
Reviewer Update
Dear Roanne,
Thank you for the feedback. I am now permanently available on *** and only use the MTN number sometimes. The number I have an issue with is *** and my ID number is ***.
I would really appreciate your help with this since multiple stores have failed to assist. Customer service will not assist since the number appears as prepaid on their side. I have had a few frustrating calls with your CS regarding this matter and they have given various non related reasons for the debits. First they mentioned it was an amount in arrears, which I did not believe since I reviewed my statements and invoices daily. Then on another call they mentioned that this was for data I was receiving (which I was never aware of) and that I needed to visit as store in order change to prepaid. I did that twice and none of them could help. I get no data on this sim as it is operating as a prepaid and CS has also confirmed that.
Last month I noticed that the debits had never stopped and the contract was cancelled Sept 2018.
Thank you for the feedback. I am now permanently available on *** and only use the MTN number sometimes. The number I have an issue with is *** and my ID number is ***.
I would really appreciate your help with this since multiple stores have failed to assist. Customer service will not assist since the number appears as prepaid on their side. I have had a few frustrating calls with your CS regarding this matter and they have given various non related reasons for the debits. First they mentioned it was an amount in arrears, which I did not believe since I reviewed my statements and invoices daily. Then on another call they mentioned that this was for data I was receiving (which I was never aware of) and that I needed to visit as store in order change to prepaid. I did that twice and none of them could help. I get no data on this sim as it is operating as a prepaid and CS has also confirmed that.
Last month I noticed that the debits had never stopped and the contract was cancelled Sept 2018.