TM
Tarryn M
1 reviews | Active since Jun 2011
20 Apr 2018, 10:01
Debit order - Double payment
I phoned to enquire about my account. My invoice states i owe R 676.38. My last invoice was R 670.50 which was debited off my account in April. I have now been told that my amount owing on the account is R 1346.86 which is both amounts together. When i phoned to enquire i got told its due to my account being paid in arrears. Clearly the amount was not allocated to my account taken off in April. I then proceeded to hold for 20 minutes to speak to a manger and then got cut off.
I need a manager to contact me to sort this out as i refuse to pay this amount due to internal admin errors.
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MTN South Africa's replyOfficial
20 Apr 2018, 16:53Thank you for your post,
We acknowledge the receipt of your complaint and apologise for any inconvenience caused.
Please be advised that the amount of R 1,346.88 is made up of two invoices dated 16/03/2018 and 16/04/2018 the next debit order will be on the 02/05/2018 for R670.50 because we debiting your account one month behind.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply20 Apr 2018, 16:53
Official
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for any inconvenience caused.
Please be advised that the amount of R 1,346.88 is made up of two invoices dated 16/03/2018 and 16/04/2018 the next debit order will be on the 02/05/2018 for R670.50 because we debiting your account one month behind.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,