DG
DOREEN G
1 reviews | Active since May 2012
02 Apr 2015, 10:27
DEBIT ORDER DISASTER
I have been struggling to get through to MTN on the 808 number, they keep dropping my call!!! get consultants who will actually answer and assist your customers! we pay ALOT for service we don't get. I requested that you change my debit order, but you deducted from the WRONG account. therefore you will NOT get any payment this month. I cannot contact you, so I suggest you contact me to update your system and my bank details. if you suspend my line- I WILL STOP PAYMENT ON THIS ACCOUNT AND YOU CAN GO FISH SOMEWHERE ELSE FOR A DEBIT ORDER PAYMENT. This is so unacceptable! <br> I AM AWAITING YOUR CALL!
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MTN South Africa's replyOfficial
21 Apr 2015, 11:58Hello DORRA,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the you have spoken to a consultant from where a payment arrangement was done for the returned debit order. We have also noted that the account that was moved from Nashua is in arrears as no payment was received the account was moved from Nashua. An email has been sent to you kindly respond so that this matter can be resolved.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the you have spoken to a consultant from where a payment arrangement was done for the returned debit order. We have also noted that the account that was moved from Nashua is in arrears as no payment was received the account was moved from Nashua. An email has been sent to you kindly respond so that this matter can be resolved.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply21 Apr 2015, 11:58
Official
Hello DORRA,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the you have spoken to a consultant from where a payment arrangement was done for the returned debit order. We have also noted that the account that was moved from Nashua is in arrears as no payment was received the account was moved from Nashua. An email has been sent to you kindly respond so that this matter can be resolved.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the you have spoken to a consultant from where a payment arrangement was done for the returned debit order. We have also noted that the account that was moved from Nashua is in arrears as no payment was received the account was moved from Nashua. An email has been sent to you kindly respond so that this matter can be resolved.
Thank you
Wenzile Masina
REQ:***
Best regards,