Debit Order debacle!!

<p>In November 2016 I purchased a CAT S60 phone from MTN on a contract. This was a renewal of an existing contract as I have been with MTN since the very early days when cell phones were first introduced toSouth Africa.</p> <p>During the renewal process a gave the agent my new banking details and the date when I would like to have my account debited. This I was assured was done and captured on their system.</p> <p>Well the first of the month came and no debit order deduction. I had to resort to a manual payment as my service was suspended. To cut a long story short i have been trying since November 2016 to get MTN to process the debit order. Despite numerous calls to their customer care line and visits to the MTN store with the the assurance given each time that the debit order and banking details have been correctly captured they are still not able to process the debit order!</p> <p>Their customer care have now sent me a change of banking details and debit order authorisation form. When I asked them for what amount they are going to debit my account they did not know!</p> <p>I, therefore, ask MTN the following question; you have either been lying to me or you are ***********?</p>