DM
Dineo M
1 reviews | Active since Mar 2019
02 Oct 2019, 15:57
Debit Order Date Incorrect
I’m at a point of irritation with having to call MTN every single month for them to get my debit order date correct, ever since I took out a cellphone contact with them I’ve experienced nothing but stress which is unnecessary, I have called in a number of times and spoken to agents and managers but to this point non of them seem to take my concern/issue seriously. Due to not getting any joy from their customer service I tried to get out of the contact even that was a problem. I’m tired of going back and forth with people who don’t seem to know what they are doing because I’m getting to a point where I’m going to stop paying this contact but I don’t want my credit profile being messed up because of a bunch of *********** people. I’m really frustrated with this business and I just want out.
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Replies (2)
MTN South Africa's replyOfficial
03 Oct 2019, 15:24Good day Dineo, Thank you for taking time to raise your concerns with MTN. Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points We assure you that it is not our intention to dissatisfy our customers due to system not accepting the request to change the date. Please note the date has been changed successfully a submission is gone already to debit you again on 07-10 2019 , amount R299.00 We trust all will be in order now. Kind Regards,Zamokuhle NgubaneMTN
Best regards,
MTN South Africa's reply03 Oct 2019, 15:24
Official
Good day Dineo, Thank you for taking time to raise your concerns with MTN. Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points We assure you that it is not our intention to dissatisfy our customers due to system not accepting the request to change the date. Please note the date has been changed successfully a submission is gone already to debit you again on 07-10 2019 , amount R299.00 We trust all will be in order now. Kind Regards,Zamokuhle NgubaneMTN
Best regards,
DM
Dineo M's updateReviewer Update
03 Oct 2019, 15:54This clearly indicates exactly what I’ve been questioning at MTN, none of the employees there seem to understand what I require from this business hence I want out of this contract and I’m at a point of considering to go legal on this matter since it seems we can’t can’t come to some resolution for this matter, Zamokuhle I wonder if you went back and listened to all the recordings for calls I made to your company or you just responded and if there was anything you didn’t understand why was I still not called back? Again my debit order date is arranged for the 7th yet a thousand times I’ve been requesting for the 1st. Why is it so difficult for MTN to understand this? Am I asking for too much? Please respond no later than 17:00 today as I want to proceed legally with this matter I’m tired of going round in circles as though I’m not paying this business. This issue is taking up too much of my time unnecessarily and I can’t do this anymore.
DM
Dineo M's update03 Oct 2019, 15:54
Reviewer Update
This clearly indicates exactly what I’ve been questioning at MTN, none of the employees there seem to understand what I require from this business hence I want out of this contract and I’m at a point of considering to go legal on this matter since it seems we can’t can’t come to some resolution for this matter, Zamokuhle I wonder if you went back and listened to all the recordings for calls I made to your company or you just responded and if there was anything you didn’t understand why was I still not called back? Again my debit order date is arranged for the 7th yet a thousand times I’ve been requesting for the 1st. Why is it so difficult for MTN to understand this? Am I asking for too much? Please respond no later than 17:00 today as I want to proceed legally with this matter I’m tired of going round in circles as though I’m not paying this business. This issue is taking up too much of my time unnecessarily and I can’t do this anymore.